Workflow Automation
FaxLogic provides tools for managing your fax document workflow. Data capture lets you collect useful information about your faxes as they proceed through the FaxLogic system. This information is stored with each fax and can be used later for reporting, routing and notification purposes. For example, a law firm can collect accounting codes that enable the chargeback of fax services to its clients, while a sales organization can use sender information to route faxes to its account reps. Rules-based logic lets you control where faxes are routed and which notifications are sent.
Data Capture
Barcode Data
FaxLogic can scan fax documents for barcodes, capturing the barcode data and storing it with each fax message. Configurable options let you control which pages to scan, what kinds of barcodes to find, what kinds of data to expect, and how many of each barcode profile to match. Also, you can use barcode orientation to correct document or page rotation. For more information, see Barcode Support.
User-supplied Data
For outbound faxes, FaxLogic can capture user-supplied data, such as accounting codes. Depending on how a fax is sent, FaxLogic gets this data from an e-mail subject (email-to-fax), message metadata (Advanced Web Client) or dialed digits (fax machine). Multiple pieces of data can be captured and validated, as needed.
Fax Sender Data
Depending on the source of a fax, FaxLogic can capture data about the sender, including country, state, area code and Called Subscriber Identification (CSID).
Message Data
FaxLogic automatically captures a variety of message-related data about a fax, including message ID, subject, page count, result and timestamp.
Fax Routing
Data-driven Routing
Using captured data and rules-based logic, you can route faxes to one or more user folders, as needed. For example, you can require that a user enters an access code before sending a fax, then use the access code to route a copy of the fax to that user's mailbox. For inbound faxes, you can scan the document for barcode data that determines where to route the fax.
Event-based Routing
FaxLogic uses various events to monitor the progress of a fax through the FaxLogic system. For example, an event can indicate when a fax is scanned, queued, sent or received. You can route a fax, as needed, based on a particular event and its success or failure.
Time-based Routing
Each fax in the FaxLogic system includes a message timestamp that indicates when a fax is sent or received. Using the message timestamp and rules-based logic, you can route faxes according to day-of-the-week, time-of-day and other temporal criteria.
Fax Notifications
Data-driven Notifications
Using captured data and rules-based logic, you can send fax notifications and transmission reports to one or more recipients, as needed. For example, you can deliver standard informational messages to e-mail and SMS recipients and transmission reports to fax recipients and HTTP/S servers.
Event-based Notifications
FaxLogic uses various events to monitor the progress of a fax through the FaxLogic system. For example, an event can indicate when a fax is scanned, queued, sent or received. You can send fax notifications and transmission reports to one or more recipients, as needed, based on a particular event and its success or failure. For example, you can deliver standard informational messages to e-mail and SMS recipients and transmission reports to fax recipients and HTTP/S servers. For application integration, FaxLogic can deliver structured event metadata to HTTP/S servers.
Time-based Notifications
Each fax in the FaxLogic system includes a message timestamp that indicates when a fax is sent or received. Using the message timestamp and rules-based logic, you can send fax notifications and transmission reports to one or more recipients according to day-of-the-week, time-of-day and other temporal criteria.
